Privacy Policy

1. Introduction

Velogix Inc. ("Velogix", "we", "us", or "our") is committed to protecting the privacy of our customers, drivers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and delivery services.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of our services.

2. Information We Collect

We collect the following types of information:

• Personal Identification Information: Full name, email address, phone number, and mailing address when you create an account, request a quote, or place a delivery order.
• Order & Delivery Information: Pickup and delivery addresses, package details, delivery instructions, and order history.
• Payment Information: Billing details and transaction information processed securely through our payment providers (PayPal). We do not store full credit card numbers.
• Location Data: Real-time GPS location data for drivers and shipments to facilitate delivery tracking and route optimization.
• Device & Usage Information: IP address, browser type, device information, and usage analytics to improve our platform.
• Driver & Employee Information: Driver's license, vehicle insurance, banking details for direct deposit, and employment records for individuals working with Velogix.

3. How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill delivery orders, including pickup, transit, and delivery confirmation.
• To provide real-time shipment tracking and delivery notifications via email and SMS.
• To process payments and manage billing for B2B and individual customers.
• To verify driver identity, compliance, and process payroll.
• To optimize delivery routes, improve operational efficiency, and provide AI-powered dispatch services.
• To communicate with you about your orders, account, and service updates.
• To comply with legal obligations and protect against fraudulent activity.

4. Information Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, SMS/telecom providers (Twilio), mapping services (Mapbox), and cloud hosting partners who help us deliver our services.
• Business Partners: B2B clients who integrate with our API for delivery fulfillment, limited to the information necessary for order processing.
• Legal Authorities: When required by law, court order, or to protect the rights, property, or safety of Velogix, our customers, or others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to the same confidentiality obligations.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage, role-based access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and delivery records are retained for a minimum of seven (7) years as required by Canadian tax and business record-keeping regulations.

7. Your Privacy Rights

Under applicable Canadian privacy laws, including PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for data processing, where applicable.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: